What Does A Help Desk Engineer Do: Duties And Responsibilities

For me, this was where I learned VMware and it just took off and brought me where I am today. If you find something that does, grab ahold of it and learn all you can. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. Continuing from work as a service desk analyst, you have opportunities to advance with the proper education and experience.

In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging. In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s help desk engineer Technical Support Fundamentals. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435.

Help Desk Administrator

You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.

And while you’ll certainly need a foundation of technical knowledge to get started in a help desk role, these positions can also offer opportunities to develop your technical expertise. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.

What is the highest pay for Help Desk Engineers?

Another quality every help desk technician should possess is the ability to pay attention to detail. When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Being willing to learn is one of the most critical qualities of an exceptional help desk technician. A willingness to learn takes humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners.

• It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.
• This is exactly what I did 20 years ago, and it helped me get to the next step.
• Because of this, it’s critical that help desk technicians possess specific qualities.
• If you’re ready to start your career as a service desk analyst and you already have a relevant degree, a certification such as Google IT Support Professional Certificate will verify your skills and boost your resume.

If the best universities for help desk engineers are out of your price range, check out these affordable schools. Here are the most common colleges for help desk engineers in the US based on their resumes. Help desk engineers often get their degrees at University of Phoenix, DeVry University, and Strayer University. You should major in computer science to become a help desk engineer. Most help desk engineers, 18% to be exact, major in computer science.